BOOKING TERMS & CONDITIONS
Please take a moment to read the following Terms and Conditions for Sarah Smith Physiotherapy On-line Booking portal for Patients.
1. TYPES OF APPOINTMENTS
1.1 The ‘Physiotherapy Assessment’ appointment type will be selected if:
a) this is your first physiotherapy appointment;
b) you are coming to see us for a new injury; or
c) it has been 6 to 8 weeks since you saw us last with your current injury
1.2 The ‘Physiotherapy Follow-up’ appointment type will be used if you are returning within 6 to 8 weeks with the same injury.
1.3 For continuity of care, please try to book in with the same clinician for each appointment, as our experience tells us that the patients who follow the plans of the same physiotherapist generally respond better to treatment.
1.4 Please note when booking a Pregnancy Massage you must have had your first scan and be at least 12 weeks pregnant (beyond your first trimester). We recommend the first treatment is 60 minutes so that the therapist can cover all necessary safety elements before treatment.
1.5 Younger patients aged 16 years or under must be accompanied by a parent or guardian to each appointment.
2. PAYING FOR DEPOSITS & APPOINTMENTS
2.1 Patients must pay a deposit for their chosen appointment through PayPal at the time of booking. The remainder of the appointment cost is to be paid, in person, upon completion of the appointment. Accepted payment methods are PayPal, Contactless Card Payment or Cash.
3. BOOKING TIMES
3.1 The booking time covers the period of the appointment.
4. CONFIRMATION OF BOOKING/CHECKING-IN
4.1 All Patients must report to reception on arrival.
4.2 All on-line bookings are confirmed by the issuing of a booking confirmation direct to your nominated email address. Without this confirmation, your appointment booking may not be complete.
4.3 A booking confirmation will only be issued subject to receipt of payment.
4.4 The booking confirmation email may be requested on arrival at reception to validate the appointment.
4.5 All bookings are made in the name of a specified individual as set out on the booking confirmation and therefore proof of identity may be required.
5. CANCELLATION OR CHANGE OF BOOKINGS
5.1 To cancel or change a booking, please call on 07905 655285.
5.2 Confirmed bookings are subject to the normal cancellation policy of the clinic which is 48 hours notice. If you wish to change or cancel your appointment for your deposit to be refunded. Refunds will not be issued if less than 48 hours notice is given.
6.1 If you do not attend your appointment or notify us within 24 hours of your appointment, the booking will be non-transferable and non-refundable.